Refund policy


We hope you love your billionhairs purchase, but if you had any issues, we will help you out. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Your item must be in the same condition that you received it, and in its original packaging in order for the return to be accepted.

Steps to request a refund -

  • To be eligible for a return, you must first contact us at Please include the proof of purchase.
  • If your return is accepted, we will email you instructions on how and where to send your package. (Please note if there is no fault with the product/s, it is the responsibility of the customer to ensure the goods are returned safely to us via postal service. This cost must be covered by the customer. If you are being issued a refund, we will refund the monetary value of the goods returned to us less the delivery charges you incurred when you ordered.)
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded. Please note that we will refund back to the original method of payment charged only (e.g. credit card, debit card, Paypal) and this will take 2-5 business days depending on the bank.

We will not accept sending back items from clients for we were not informed of a refund.

You can contact us for any returns questions at

Returns Address:

PO Box 903, Subiaco WA 6904, Australia